Device evaluation: one device was returned for investigation.Upon visual inspection the power cord was noted to have a gash in it showing wires, pole clamp discolored, corroded quick connect, missing reflux plug, front cover has nicks and scratches, bottom of water tank cracked, main block damaged, microswitch bent, and enclosure has gouges in it.The complaint was confirmed during functional testing when it would not start up.Probable cause was the faulty printed circuit board (pcb) however we are unable to determine cause of line cord severance.The product is beyond a year from manufacture date and there was no indication of a manufacturing defect during the investigation, so a device history review (dhr) was not performed.Service history review identified this device has not been in for service previously.No action taken due to age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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