Date of event is unknown, no information has been provided to date.A product sample was received and is awaiting evaluation, investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
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Other, other text: h3.Device evaluated by manufacturer and h6.Evaluation codes: updated.One device was returned for investigation.It was noted that the entire device has multiple scuff marks, and the liquid crystal display (lcd) had liquid crystal leakage and the water tank leaked when filled with water, chassis was missing a screw and corroded quick drain connect.Put water in tank, attached temperature check, plugged line cord into outlet, turned device on, brought circulating water up to 42.0 degrees.Functional testing confirmed the customer complaint.A root cause was determined to be due to the device being dropped or sharply impacted.A manufacturing device history review was not performed as the device is a year past the manufacturing date.Service history review identified this device has not been in for service previously.Replaced the printed circuit board (pcb), front cover, water tank cover, quick connected and performed preventative maintenance (pm).Device passed all functional tests.
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