Correction: the initial report was incorrectly submitted with a cfn-based manufacturer report (mfr) number: 2916596-2023-01729.The mfr number should have been fei-based with the 10 digit fei being 3003306248.Manufacturer's investigation conclusion: the reported events of an s3 alarm and the screen showing a blank flow were not confirmed as the events were not reproduced during testing of the returned centrimag console and were not observed in the log file.The returned centrimag console was evaluated alongside known working test centrimag equipment for several days, and no issues or atypical alarms were observed.The centrimag console was disassembled to inspect the internal components and no issues were observed.The serviced and tested unit was returned to the customer after passing all tests per procedure.A log file was downloaded from the returned centrimag console.Throughout the log file, the unit was observed to be operating the motor at the set speed without any issues.The data in the log file did not indicate any issues with the centrimag console.The root cause of the reported events could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that the centrimag console was manufactured in accordance with manufacturing and qa specifications.The 2nd generation centrimag system operating manual section 10 ¿ ¿emergencies/troubleshooting¿ provides instructions for operation when there is a need to exchange the main console or motor with a backup console or motor.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The 2nd generation centrimag system operating manual section 12.1 ¿ "appendix i ¿ primary console alarms and alerts" cover all alarms (auditory and visual), including system alarms, and the appropriate actions to take if the issue does not resolve.No further information was provided.The manufacturer is closing the file on this event.
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