A customer reported that while using the freestyle libre 3 application with a "huawei p20 3.4.2, os:9 phone", a ¿signal loss" issue was encountered with the adc device.As a result, the customer experienced symptoms of tachycardia, dizziness, and a loss of consciousness.The customer further reported being able to self-treat with dextrose and no further information was provided.There was no report of death or permanent injury associated with this event.
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history review) for the libre sensor and libre sensor kit were reviewed and the dhrs showed the libre sensor and libre sensor kits passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The operating system is unknown so the g4 - pma/510(k) number populated is for ios.All pertinent information available to abbott diabetes care has been submitted.
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