Other text: d10.Device available for evaluation; h3.Device evaluated by manufacturer and h6.Evaluation codes: updated.One device was received with scratches on the front cover, a small crack on the upper part of the water tank cover, line cord was faded, printed circuit board (pcb) stand offs were not attached to the liquid crystal display (lcd).The complaint was confirmed during functional testing.A root cause was due to the device overheating from a faulty water pump not recirculating water however it is unknown what caused the fault.A device history record (dhr) review was not performed because the device is beyond a year from its manufacture date and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.Replaced pump, pcb, water tank cover, line cord, rusty dual thermistor, microswitch, and front cover.Performed preventative maintenance (pm) and calibrated.Device passed all functional and delivery tests.
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