Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that there was smoke and a burning smell in the lab coming from the e-cabinet.During troubleshooting, the fse identified that oil from the cooling unit leaked and sprayed the entire cabinet including electronics and the cause of the issue was e-cabinet.Fse replace the e-cabinet.After replacing e-cabinet, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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