The product investigation was completed.Device evaluation details: a video was received for evaluation following biosense webster's procedures.According to the video provided by the customer, the force value reaches the 74g, this could be considered a high force value; however, this cannot be conclusively determined.Additionally, the physical complaint device was also received.Visual analysis of the returned sample revealed reddish material on the thmcl smtch sf unid catheter.Microscope examination in the pebax area revelated that there is a hole in the pebax.The root cause of the damage on pebax cannot be related to the manufacturing process since there is evidence that the device was manufactured in accordance with documented specifications and procedures.However, it could be related to the handling of the device during the procedure, but this cannot be conclusively determined.The event described force issue was unable to duplicate during the product investigation however, the blood inside the pebax area found could be related to the reported issue.A manufacturing record evaluation was performed for the finished device batch number 30897381l, and no internal actions were identified.It should be noted that product failure is multifactorial.Regarding the additional finding observed, the instruction for use contains the following information: in order to prevent damage to the catheter tip, use the insertion tube supplied with the catheter to advance or retract the catheter through the hemostasis valve of the sheath.To ensure accurate force readings, verify that the force reading is near zero when the catheter is not in contact with tissue.If the force reading is not near zero when the catheter is not in contact with tissue, perform zeroing.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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