Other text: received email from customer, on (b)(6) 2023,customer stated that there was no injury or harm for patient, patient identifiers updated.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.No product was returned.We are unable to confirm the reported complaint.If the product is returned, smiths medical will reopen this complaint for further investigation.A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.No product was returned; therefore, no visual and functional tests were performed, the reported complaint could not be confirmed, and the root cause could not be determined.
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It was reported the disposable did not infuse.The nurse stated that a patient who should have finished his infusion arrived at the day hospital, and it was detected that the entire volume was not infused.The treatment was supposed to be for 24 hours, and he received almost no medication.No patient injury reported.
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