The customer reported that this multigas unit was generating erroneous readings during a case.The customer changed out the water trap and sample line, but the issue remained.The customer replaced the unit with a different one and the replacement worked properly.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have this information.Attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have this information.Attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have this information.(b)(6) 2023 emailed the customer via microsoft outlook for device information: the customer replied by stating; i do not have this information.
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Details of complaint: the customer reported that this multigas unit was generating erroneous readings during a case.The customer changed out the water trap and sample line, but the issue remained.The customer replaced the unit with a different one and the replacement worked properly.There was no patient injury reported.Investigation summary: during evaluation of the device, we were unable to confirm the complaint, as there were no issues found with the device.We replaced the following part: pump for gf-210ra, part number 6104902637 and updated the firmware to revision 04.23.02, as preventative measures.Based on the available information, we were unable to confirm the reported issue, as there were no issues found with the device during evaluation.Attempt # 1: 04/06/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have this information.Attempt # 1: 04/06/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have this information.Attempt # 1: 04/06/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have this information.04/06/2023 emailed the customer via microsoft outlook for device information: the customer replied by stating; i do not have this information.Manufacturer references # (b)(4).
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