The complaint investigation for false reactive alinity i hbsag qualitative ii results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, return testing and inhouse testing of reagent lot 44577fn00.The ticket trending review of at least 12 months complaint data for the likely cause list number 8p10 did identify an increase in complaint activity for issue of false positive results.However, no commonalities for lot number and issue were identified.Device history record review did not identify any non-conformances or deviations with lot 44577fn00 and the complaint issue.Clinical specificity testing of alinity i hbsag qualitative ii reagent 08p10, lot 44577fn00, was performed using retained kits.Testing met all acceptance criteria indicating the products are performing as expected and there is no issue with the lot.Customer returns analysis was performed with patient specimens (ids (b)(6).& (b)(6).).The return specimens (ids (b)(6).& (b)(6).) generated repeat reactive results when tested with alinity i hbsag qualitative ii reagent, lot 44577fn00, but were not confirmed inhouse when tested with alinity i hbsag qualitative ii confirmatory reagent 08p11.The confirmed results obtained by the customer were not repeated inhouse.Labeling was reviewed and found to be adequate.Based on our investigation, no systemic issue or deficiency with the alinity i hbsag qualitative ii reagent for lot 44577fn00 was identified.
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