G1 email is: (b)(4).Product was not returned, and no photographic evidence provided to aid in this investigation.As a result, product evaluation and problem confirmation cannot be performed.The exact cause could not be determined; however, based on the reported problem, the most probable cause would be the over temperature alarm calibration potentiometer setting was out of range.The product's history records of the reported serial number were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.No action was taken as the device was not returned.
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