Philips has investigated this complaint.According to the additional information collected, the system was not in clinical use while the issue was reported.A philips service engineer inspected the system remotely and determined that customer only want to create a fluoro on hi setting, there was no malfunction was reported.Engineer provided the information to customer on how to build a specific protocol for neuro device.The system meets the specification for the performed service and was returned to use.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.There was no reported product malfunction in this case.The customer had requested information regarding how to create a fluoro on hi setting.Philips has re-evaluated this case as not reportable.The codes were updated based on the investigation outcome.Health impact code and device problem code were corrected.
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