It was reported that the fluid warmer was received at the customers biomed shop with a cracked case.When performing a functionality check for additional damage, the "general" alarm test was failing.A green light emitting diode (led) was staying illuminated, red light emitting diodes (leds) were not illuminating, there was no audible alarm, and the water circulation stopped.Patient involvement unknown.
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Device evaluated by manufacturer and h6.Evaluation codes: updated.One device was received with front cover broken on upper right side, printed circuit board (pcb) had all but one (1) led broken off, pole clamp had deep scratches in it, quick connect corroded, water tank cover was scratched, elbow on pump had a nonconforming clamp on it.The front cover was broken, there was no green led only 1 red led.Passed functionality test and water did not stop circulating.Complaint was confirmed.A root cause was broken enclosure and pcb board components from impact damage.A device history record (dhr) review was not performed because the device is beyond a year from its manufacture date and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service in the previous 12 months and there was no indication that the complaint was related to a previous service of the device.Replaced pcb and front cover, quick connect fitting, water tank cover, pole clamp, rusty dual thermistor and microswitch.Performed preventative maintenance (pm) and calibration.Device passed all functional and delivery tests.
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