It was reported that.After a while when the customer turned on the pump with medical fluid filled in the cassette, an occlusion alarm sounded and medical fluid was not administered to the patient.The customer thought there was a problem in the pump and he changed it to another one.However, the occlusion alarm was issued again.No patient injury was reported.
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Other, other text: this mdr was generated under protocol b10010116, as a result of warning letter cms# (b)(4).A product sample was received for evaluation.Visual and functional testing were performed.No problems or issues were identified during this device history record review.Three (3) pictures were attached.Picture one showed a cassette product outside of its original packaging, cassette.Picture two showed the pump tube of a cassette product.Picture three showed the top view of a cassette product.The sample consist of one cassette.Sample was received in used conditions without its original packaging and decontaminated.The sample was visually inspected at a distance of 12 to 16 inches under normal conditions of illumination to detect samples conditions that could cause functional issues.The sample didn?t present any damage, scuffs, pinch marks, cracks, crazing, etc.That could cause the failure mode reported.The complaint was not confirmed due to sample was tested and no alarms were activated.The root cause of the reported issue could not be confirmed as the reported issue could not be replicated at the time of the device evaluation.Per trend review in no disposable alarm code an escalation to investigate this failure was initiated on march 08, 2021 under n on conformity report ncr.No actions taken were performed since the complaint was not confirmed.
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