Catalog Number 595000-001 |
Device Problem
Audible Prompt/Feedback Problem (4020)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/26/2023 |
Event Type
malfunction
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Event Description
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The customer, a syncardia authorized distributor, reported the freedom driver had multiple red alarms during regular medical control in the hospital.The patient was sitting and all parameters were normal.The patient was switched to a back up driver.
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Manufacturer Narrative
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The freedom driver will be returned to syncardia for evaluation.The results will be provided in a follow-up mdr.
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Event Description
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The customer, a syncardia authorized distributor, reported the freedom driver had multiple red alarms during regular medical control in the hospital.The patient was sitting and all parameters were normal.The patient was switched to a back up driver.
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Manufacturer Narrative
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Device history record (dhr) review confirmed that freedom driver s/n (b)(6), was serviced and passed all functional testing prior to being released to finished goods.Alarm history and patient data file review found one new alarm indicating cardiac output was low enough for long enough to exhibit a permanent time-out.Visual inspection of external components found damage to the fan cover and external power cable 7-pin connector.Visual inspection of internal components found anchor boss on the bottom right front housing is cracked and nut out of placement.Freedom driver failed functional testing at incoming inspection.Asterisks were present on lcd display screen for fill volume and cardiac output.A red alarm enunciated during testing approximately 10-15 minutes after powering on.Observational testing suggested the alarm was likely due to a faulty airflow sensor.A known functioning test airflow sensor cable and airflow sensor were used to identify the root problem.Testing with the replacement airflow sensor produced no alarms and displayed fill volume and cardiac output values without issue.Failure investigation for this complaint confirmed the reported issue.The customer complaint was replicated; root cause of the red fault alarms and lcd display errors was determined to be a faulty airflow sensor.Failure investigation for this complaint confirmed the reported issue.The customer complaint was replicated; root cause of the red fault alarms and lcd display errors was determined to be a faulty airflow sensor.Failure investigation identified no other test failures or damage that could have contributed to the complaint.Damage found to the fan cover and power cable connector, as well as the cracked anchor boss on the front housing, was cosmetic only.Driver did not function as designed.Patient was switched to a backup driver with no reported adverse impact.Syncardia has completed its evaluation and is closing this file.
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Search Alerts/Recalls
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