Model Number WW1030EN |
Device Problems
Device Alarm System (1012); Erratic or Intermittent Display (1182)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/01/2021 |
Event Type
malfunction
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Manufacturer Narrative
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This mdr was generated under protocol b10010116, as a result of warning letter cms# (b)(6).A product sample was received for evaluation.Visual and functional testing were performed.There is no physical damage on the device.The reported complaint was not verified after test.The returned device and no error was found.A live patient was tested with a good known probe and was able to take readings.The alarming was within specification and set at the default settings.The keypad worked as intended no damaged was found.The device never rebooted or shown error message.The root cause of the reported issue was not able to be determined.Actions were taken to mitigate the reported issue: none.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.
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Event Description
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It was reported, that the device was alarming intermittenly.Repeat power up, keypad fail, and show error message.No patient injury was reported.
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Search Alerts/Recalls
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