This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: foreign substance in packaging probable root cause: manufacturing/assembly/ service error, incorrect or inadequate packaging, severe shipping conditions, user error.The reported failure mode will be monitored for future reoccurrence.H3 other text : 81.
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