Arctic sun body cooling device reading appropriate esophageal and rectal temperatures for targeted cooling temperature.Arctic sun began displaying alerts around 0300 that patient's body temp was unstable, thus stopping therapy, despite body temperatures displaying as desired.Connections to temperature probes and the placement of probes checked.Multiple rns asked to trouble shoot cooling device, and cooling device restarted each time.After multiple alarms, rn checked a manual rectal temperature - 97.9.Arctic sun help line called and troubleshooted.Arctic sun technician had concerns the machine was not working properly and walked rn through correcting the issue.Esophageal probe also switched so that rectal was primary and esophageal was secondary - told by technician to leave them in this order.Md notified of event and infant continued body cooling.Patient had moved bed spots and arctic sun was unplugged and restarted around 3 hours prior to event.Once the patient was moved however, therapy was continued from current settings.
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