Initial reporter phone: (b)(6).The product investigation was completed.Device evaluation details: visual analysis revealed that there was a reddish material inside the pebax and a hole on the surface of the tip area.An electrical test was performed, and an open circuit was found on the tip area.The hole on the pebax could be related to the handling of the device during the procedure, however, this cannot be conclusively determined.A manufacturing record evaluation was performed for finished device number 30801009m, and no internal actions related to the reported complaint condition were identified.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.On other hand, regarding the additional finding observed, the instruction for use contains the following information: to prevent damage to the catheter tip, use the insertion tube supplied with the catheter to advance or retract the catheter through the hemostasis valve of the sheath.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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