All available information was investigated, and the reported deformation (tip), material torn (shaft), and material frayed was confirmed via returned device analysis.The reported difficult to insert and failure to advance could not be replicated in a testing environment.A review of the lot history record revealed no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no similar complaints reported from this lot.Based on available information, the reported deformation (tip) was due to the difficult steerable guide catheter (sgc) insertion as inserting the sgc against resistance would likely result in shaft deformation.The reported difficult to insert and failure to advance associated with failed sgc insertion were due to challenging anatomy with tortuous vein.The reported material torn and material frayed on the sgc shaft were also due to the attempts to insert the sgc against resistance.There is no indication of a product quality issue with respect to manufacture, design, or labeling.
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