Philips received a complaint by the customer on the v60, indicating that the tidal volume could not be displayed due to a patient circuit leakage.The device was in use on a patient at the time the reported issue was discovered; however, there was no harm to the patient or user.The authorized service provider (asp) engineer confirmed that after the device was turned on, the tidal volume could not be displayed--after reconnecting the power cord, the device turned on, but the fault remained.The asp engineer found that the patient circuit leaked, replaced the patient circuit, and verified that the issue was resolved.The device passed required performance verification tests per philips standard and was returned to service.The investigation concludes that no further action is required at this time.Although requested, the defective parts were not received at this time.A supplemental report will be submitted if the part is received and evaluated.
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