Intuitive surgical, inc.(isi) received the endoscope involved with this complaint and completed the device evaluation.Failure analysis investigations confirmed the customer reported complaint "cable insulation was broken".The endoscope was found to have severe damage in zone c of the cable jacket.The aea retaining ring or screws were found missing, the camera adapter was dislodged.There were also observations of scope-bearing friction issues, mechanical damage to buttons and discoloration of housing.Advanced technical review: based on image attached to rma appears primary fa technician observed a missing screw.Since primary fa investigation text did not specify if finding was for a missing aea retaining ring or screw, the rma was escalated to a failure analysis engineer (fae) for further review.The fae reviewed attached images in rma and confirmed one screw was missing and aea is still intact with the endoscope's housing.Fae stated unintuitive motion is not an expected symptom for this observed failure (screw missing).
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