H10: philips received a complaint by the customer on the v60 indicating that the screen was black after the device was turned on.At this time, it is unknown if there was patient involvement at the time the issue was discovered; however, there were not any reports of patient or user harm.The customer reported that the display screen was black after the device was turned on.Per a philips service engineer, manufacturer did not evaluate or repair the device; therefore, it could not be determined if it failed to meet specifications-- no work order was generated because the hospital equipment department repaired the device, but the hospital declined to provide the details.It is unknown what the outcome of the service event was, and no further information could be obtained.The investigation concludes that no further action is required at this time.If the decision is made to have the device evaluated and repaired, a new service order will be opened and will be captured through philip's normal complaint procedure.
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