Device evaluation: one device was received for investigation.The visual inspection showed corroded drain fitting, a cracked tank cover, outdated pcb and power switch, faded line cord, and damaged lcd screen.During the functional testing it was found that the buttons on the membrane switch aren't working, which confirmed the customer complaint.The root cause was found to be a faulty or worn out membrane switch.No action was taken due to the condition of the device.It is deemed beyond economical repair and will be scrapped.A manufacturing dhr review was not performed because the device is beyond a year from its manufacture date of 2009 and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.
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