Philips has investigated this complaint.According to the additional information collected, the system was in clinical use for treatment when the issue occurred and the patient's shoulder was pulled back but the patient was unharmed, and no injury occurred to the patient and the procedure was completed as planned.The customer reported that the c-arm cable caught the arm board on rotation and broke the arm board.The customer ordered and replaced the arm support board.After replacement of the arm support board, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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