Based on the current information provided, the surgeon converted the procedure to open surgery due to power shortage and not due to any system, instrument, or accessory issue.An intuitive surgical, inc.(isi) field service engineer (fse) spoke to isi clinical sales representative (csr) about the issue.The csr and the customer understood that the system should not be plugged into a power strip, but rather it is recommended to have each component plugged into a separate wall outlet.The customer understood moving forward that plugging into a wall outlet and restarting system would have been the solution to this issue.No site visit was conducted.The system was working properly, and no additional action was required.
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After a da vinci-assisted pulmonary lobectomy surgical procedure, an intuitive surgical, inc.(isi) clinical sales representative (csr) reported that the system power shutdown in the middle of the case.The customer was conferenced in and stated that they surge protector tripped and the system shutdown.The customer stated the surgeon opted to covert to open prior to calling in.The isi technical service engineer (tse) reviewed that each unit plus the electrosurgical generator unit (esu) should all have their own dedicated outlets to avoid such issues.The customer acknowledged.The csr acknowledged and stated that they would check on next visit.The procedure was converted to open surgery.Isi followed up with the csr and obtained the following additional information: the procedure was not converted due to an intra-operative complication.The patient tolerated the change well.They converted due to power shortage.The system was inspected prior to use and no issues were noted.
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