Other text: b3: date of event is unknown.Device evaluation: one device was received for investigation.The front cover was removed for a visual inspection and a broken led was found on the motherboard.The functional test showed that one of the led's was broken off which confirmed the customer complaint.The root cause was found to be user damage.The pcb was replaced.A manufacturing dhr review was not performed because the device is beyond a year from its manufacture date of 2017-02-21 and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.
|