The assigned field service engineer (fse) confirmed, the issue.The log files were sent to schiller for investigation.On the date reported as to when the malfunction occurred, ((b)(6) 2023).Only self test was observed, in the log files and that the device was used in manual mode and not used on the patient.The log-files only show activity in manual mode.Pacemaker markers, red lines are only shown on a ecg.And only in pacer or monitor mode.The described issue seems to be happened in pacer or monitor mode.The described issue, red markers coming from a detected pacemaker are only displayed in pacer or monitor mode.All log-files do not show, that the device was ever run in another mode than manual.So therefore, it is not possible to give any conclusion for the described issue.The customer was provided a replacement device to resolve the issue.It has been concluded, that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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