B.3.Date of event: unknown.The date received by manufacturer has been used for this field.H.6 investigation summary: it was reported the syringes caused the alaris syringe module to alarm.To aid in the investigation, two empty syringes no with no tip cap or packaging flow wrap were received for evaluation by our quality team.A visual inspection was performed, and no defects or imperfections were observed.Each sample was then tested for sustaining force per it287, which is the force applied to the plunger rod while moving downwards when expelling the saline solution, and the results were within specification.A device history record review was completed for provided material number 306547, lot 3059592.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.To date, there have been no other similar events reported for this lot.Based on the investigation and with the returned sample analysis the symptom reported by the customer could not be confirmed and a probable root cause could not be offered.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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