It was reported that the cardiohelp device stopped working due to a pump disposable error.The emergency drive was used.There was no adverse event and the patient has not been affected.The cardiohelp as well as the hls set were exchanged during treatment.The cardiohelp will be investigated in complaint#: (b)(4) (mfg report number 8010762-2023-00264).The hls set was discarded by the customer.The log files of the reported cardiohelp device were reviewed and the error message "pump disposable error" could be confirmed on the date of event.It was confirmed by the customer that the nurse might have removed the hls set while the rpm was running and that they are sure that this is the root cause for the pump disposable error.In the instruction for use (ifu) is stated that it is necessary to decrease the flow to zero before disconnecting and connecting the disposable to the device.Based on the results the reported failure "pump disposable error - stop " could be confirmed, but was not a device related malfunction.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.H3 other text : hls set was discarded by customer.
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