This report has been identified as b.Braun medical internal report number (b)(4).Hc-pm complaint processing received no sample and no picture.The following investigations were conducted: visual inspection: no sample was received and thus a further evaluation and investigation of the complaint is not possible.Summary and assessment: as no sample and no picture was provided for investigation a malfunction could not be detected and therefore the complaint is considered as not confirmed.The complaint is only taken to knowledge and filed for statistical purposes.However, if the complaint sample will be provided, the complaint will be re-opened accordingly.Bmi complaint management statement:- bmi received no sample and no picture for further investigation.Complaint to be forwarded to production.Root cause analysis: measure: refer to manufacturing sop of elastomeric infusion system: 1.Hc-my01-m-5-4-16-002-0.2.Hc-my01-m-5-4-16-012-0.3.Hc-my01-m-5-4-16-015-0.4.Hc-my01-m-5-4-16-044-0.Sample/s evaluation: neither sample nor picture is available, hence further investigation to identify the defect as customer description is not possible.Analysis: according to customer's descriptions, leaking occurring at the base of cap where diluent/drug is admixed.Further inquiry was posted to understand the description "leak was occurring at the base of cap where diluent/drug is admixed.' addition information (it was from the top.Leaking while being filled before patient use.') was updated in the sap.Reviewing the historical data and information provided, below are the potential root causes of leakage at the area described by the customer: 1.Valve leakage.2.Leakage due to crack at filling port.3.Leakage due to crack at bht.Valve leakage and crack at filling port are known issue and capa 172512 and capa 205388 have been initiated to address the issue.Awareness training was conducted (completion date: 2022-12-08 and 12-30) to the molding and assembly operators on the crack line at bht.Operators have to immediately inform supervisor if crack at bht is observed for immediate action.Further investigation will be conducted to identify the actual leakage point if the sample returns.Summary of root cause analysis: as neither complaint sample nor picture was received, further investigation is not possible to identify the complained defect.Hence, the complaint is classified as not confirmed.Cause : cause could not be determined neither sample nor picture is available, hence further investigation to identify the defect as customer description is not possible.
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