2023-05-23: unit (b)(6) was returned to integrum with a report form stating that the axor ii has detached while walking several times.The reported date of experience is (b)(6) 2023, however integrum was not informed prior to receiving the unit.No fall or injury reported.2023-06-16: technical investigation performed, the reported issue could not be replicated, the unit passed the gripping test.It was however noted that the clamps were mounted in the wrong sequence.Manufacturing investigation performed; assembly and test record for axor ii (b)(6) reviewed, no deviations were found.It cannot be excluded that the sequence may have been altered during use and/or cleaning of the device.No final root cause could be determined.During the service, the clamps were replaced.The unit has been serviced and now functions according to specification.A feedback report has been provided to the cpo/patient highlighting the importance of donning the axor ii according to the ifu, and that the axor ii should not be used if a stable connection cannot be achieved.
|