Device evaluation summary: the reported battery display issue were verified during service.The service technician identified that the output of the power supply was out of specification and unstable, causing the failure that the batteries could not be charged.The instrument did not start up after power on.The charging led on the base unit flashed very fast and the instrument kept rebooting.The service technician also observed that one ear of the female blind connector inside the base unit was broken, the back-up batteries were deeply discharged, a screw on back on the base unit was missing, there was a broken unitrack rail inside the base unit and the service technician could not establish the current software version and estimated time.The issues were resolved by replacing the female blind connector, unitrack rail, back-up batteries, power supply, assy system controller module and screws and calibrating.Preventive maintenance was performed per specifications.Conclusion: complaint confirmed for the reported battery display issue.There were no patient/clinical safety issues reported.The service history record was not reviewed as returned product analysis found no evidence of servicing issues with the serviced device.Trends for issues with this product are reviewed at quarterly quality meetings.Note: this unit was manufactured in (b)(6) 2006; batteries are to be replaced every 4 years per the preventive maintenance schedule.Batteries met their lifecycle requirements.This regulatory report is being submitted as part of a retrospective review and remediation per d00953163 as part of a capa action.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Medtronic received information that at an unspecified time, the customer reported that this bio-console instrument's battery was going low without using it, and the screen sizzled.The use of the device was unspecified.There was no patient impact associated with this event.
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