B3.Date of event: unknown.The date received by manufacturer has been used for this field.H6.Investigation summary: no samples were received for investigation of complaint however the customer suggested that connection issues were detected during use of the bd smartsite multi-way device, with the customer suggesting they experienced difficulty connecting the "extension part".No further information was available to assist the investigation in this instance.In this instance a lot number was not available and therefore it is not possible to perform a review of the production documentation for this particular product.The root cause of the customer¿s experience could not be determined as the sample was not available for investigation.In this instance, without a sample, it is not possible to determine whether a manufacturing defect could have caused or contributed to the customer¿s experience.In this instance, without the complaint sample or additional information about the exact nature of the defect it is not possible to conclusively link this feedback to a specific failure mode.H3 other text : see h10.
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