H6: investigation summary: no samples were returned therefore the investigation was performed based on the photo provided.The customer returned one photo of the 30gx8mm bd shelf carton.The customer reported no lot number.The photo was examined, and it was observed that the lot number, manufacturing date, and expiration date is missing from the shelf carton.A review of the device history record was completed for batch# 2332979.All inspections and challenges were performed per the applicable operations qc specifications.Based on the photo received, embecta was able to confirm the customer¿s indicated failure (label information missing).A definitive root cause cannot be determined.
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