Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Investigation ¿ evaluation: a distributor in shanghai, china reported that on 30jun2023 it was discovered that the outer packaging of a neff percutaneous access set was received without a packaging seal.The procedure was completed by the clinician by using another new device.It was reported by the distributor that there were no adverse effects to the patient.Reviews of the complaint history, device history record (dhr), manufacturing instructions (mi), and quality control, as well as a visual inspection of the returned device, were conducted during the investigation.The complaint device was returned to the manufacturer, and it was confirmed that the bottom seal of the packaging was missing.No evidence of adhesive was identified on the clear part of the pouch.A document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the dhr for the reported complaint device lot revealed no recorded non-conformances relevant to the failure mode.A database search did not identify any other events associated with the reported device lot.Based on the available information, cook has concluded that there is no evidence suggesting nonconforming product exists either in house or in the field.Cook also reviewed product labeling.The device is not supplied with instructions for use (ifu).Based on the available information, returned product, and the results of the investigation, a root cause traced to manufacturing deficiency and quality control deficiency has been confirmed.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the risk assessment no further action is required.This report includes information known at this time.A follow-up report will be submitted should additional relevant information become available.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned or that a death or serious injury occurred; nor is it admission that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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