The device was not returned to olympus for evaluation, however, photo of the subject device was provided for evaluation.In addition, according to the report via phone, the field service engineer (fse) physical inspection found the device had broken jaws , broken connection to the control rod.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over a year since the subject device was manufactured.Based on the results of the investigation, it is likely that the following led to the malfunction: improper handling by the user.Olympus will continue to monitor the field performance of this device.
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