The complaint allegation was confirmed.Two unpackaged ar-9811 serial/batch number (b)(6) were received for investigation.The devices were tested with saline water.The testing console recognized the devices and when the buttons were pressed, an audible signal was emitted, but the devices did not ablate.The returned devices were visually inspected, and a polymer-like substance was noted in the probe face holes of one device.The cause for the devices not ablating is associated with a supplier manufacturing process and the investigation has been documented on ncr-22163.The cause for the substance in the face holes has not been confirmed, but a probable cause could be attributed to a supplier manufacturing issue.Additional investigation will be performed, and an ncr will be initiated if appropriate.
|