Philips received this complaint on the mx40 1.4 ghz smart hopping indicating that a patient got burned when aa battery overheated.Several good faith effort attempts were made to get additional information about the patient burn and the level of injury and patient outcome, but the customer did not respond.The device was returned to the philips authorized repair facility.Diagnostic and results of functional testing at the philips authorized repair facility indicate that the device had a broken battery compartment tab, corrosion and no spo2t sensor.There is no specific information regarding the overheating.The device was repaired per current process and returned to the customer.Based on the information available and the testing conducted, the cause of the reported problem was not confirmed.
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