Customer stated: the patient started her trays about two weeks ago and she has been having severe reactions to it.The customer told the patient to stop treatment, and the patient is feeling better.Patient would like to cancel the treatment because it's affecting her work and sleep.Patient was on step 1 of treatment when the issue was detected.Patient stated they had difficulty breathing, nausea, headaches, and an upset stomach.Patient has no presence of rash, sores, swelling, or fever.Patient does not have any known allergies to plastic or disinfectants.Patient has not seen an allergist or primary care physician at this time, so no diagnosis has been made.The product was rinsed with water before seating and appeared to be clean before use.Customer attempted to trim the posterior of the devices to alleviate reaction but it did not resolve the issue.
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Clearcorrect findings: patient began treatment approximately two weeks ago ((b)(6) 2023) and experienced a reaction at step 1.Patient stated they had difficulty breathing, nausea, headaches, and an upset stomach.Patient has no presence of rash, sores, swelling, or fever; no photos of patient or devices were received.Patient does not have any known allergies to plastic or disinfectants and has not seen an allergist or primary care physician at this time.The product was rinsed with water before seating and appeared to be clean before use.Customer attempted to trim the posterior region of the devices to alleviate reaction, but it did not resolve the issue.Customer advised patient to cease treatment, and stated the patient is feeling better.A review of the version 1-1 treatment setup and case ledger shows all protocols were followed.Clinical evaluation: although the provided information is brief, it is possible that the patient is having an allergic reaction.It is advised that patient discontinue aligner wear, if not already done so, and seek the consultation/care of an appropriate health care professional.
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