There are controls in the manufacturing process to ensure the product met specifications upon release.The device was returned and the lot number was confirmed with the packaging returned with the device.During visual inspection, the stent was found to be deployed.The physician deployed the stent on the table after the procedure.The sdw (stent delivery wire) was found to be kinked/bent.The stent was found to be deformed and broken/fractured.During the functional inspection, stent difficult/unable to advance or pullback through catheter functional test was unable to be performed due to condition of the device.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported complaint was confirmed based on analysis.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.Additional information provided by the customer was the device was prepared as per the dfu, that there was no damage noted to the packaging prior to opening and the device was confirmed to be in good condition during preparation/prior to use on the patient, and that continuous flush was set up and maintained during the procedure.The device was returned for analysis, the stent was found to be deployed.The physician deployed the stent on the table after the procedure.The sdw was found to be kinked/bent.The stent was found to be deformed and broken/fractured.It is likely when the reported resistance was felt while attempting to transfer the stent through the microcatheter, manipulation of the device would have caused the damage noted to the device during analysis.The as reported events of stent difficult/unable to advance through pullback through catheter as well as the as analysed events of stent deformed, sdw kinked/bent and stent broken/fractured during use will be assigned procedural factors as this complaint appears to be associated with a product that met stryker and design and manufacturing specifications and was used in accordance with the dfu, but performance was limited due to procedural factors during use.
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