Device evaluation details: the device was returned to biosense webster inc (bwi) for evaluation and the evaluation has been completed.The returned device's visual inspection and screening test were performed following bwi procedures.Visual analysis revealed a hole in the pebax with dry reddish material inside it.The root cause of the condition could be related to the handling during procedure since in there are control inspection points in the process to avoid these issues.The device was connected to the carto 3 system and was visualized and recognized correctly; however, error 106 appeared on the system due to an open circuit on the tip area.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use (ifu) contain the following recommendations: the force sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.A manufacturing record evaluation was performed for the finished device, and no internal action was found during the review.Biosense webster's quality process ensures all devices are manufactured, inspected, and released to approved specifications.Explanation of codes: investigation findings: mechanical problem identified (c07) / investigation conclusions: cause not established (d15) / component code: sleeve (g04115) were selected as related to the issue of hole in the pebax.Investigation findings: open circuit (c0205) / investigation conclusions: cause not established (d15) / component code: sensor (g03012) were selected as related to the customer's reported force sensor error.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's ref.# (b)(4).
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