An alarm issue was reported with the adc device, with use of an iphone xs max with an ios operating system and version 16.5.1.It was reported that the high/low glucose alarm failed to sound and was unable to obtain readings and receive glucose alarms.As a result, customer was not alerted of changes in glucose level and experienced symptoms described as feeling unwell, sweaty, faint and hypoglycemia and was given oral glucose and food as treatment by a non-healthcare provider.No further information was provided.There was no report of death or permanent impairment associated with this event.
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This complaint was investigated.Adc has identified a software defect for the freestyle librelink application for ios, version 2.10.0, in which the application upgrade was unsuccessful.This resulted in a period where users may not have received glucose results or may not have been alerted to low or high glucose alarms.Based on the investigation, the complaint is confirmed and no further investigation activities for this individual complaint are required.This issue was addressed in the field by adc fa1029-2023.The device model number populated in section d4 is for the freestyle librelink ios application, on market in the uk.This is same/similar to us freestyle librelink/freestyle libre 2 ios application part number 71733-01/71926-01.All pertinent information available to abbott diabetes care has been submitted.The.
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An alarm issue was reported with the adc application version 2.10.0.7647, in use with iphone xs max with ios operating system 16.5.1.Customer reported missing low glucose alarms and as a result, customer experienced " feeling unwell¿, faint, sweaty and was unable to self-treat, requiring third-party administration of oral glucose and food for treatment.Adc has identified that following the release of the freestyle librelink (fsll) application for ios, v2.10.0, on (b)(6)-2023 (11 a.M.) in the united kingdom (uk), some users have experienced a situation where the application upgrade is unsuccessful, and as a result, they receive a white screen in the application user interface (ui).This issue does not affect users in the united states.This will result in a period where glucose readings and alarms will not be received, and historical glucose readings will not be accessible, as the previous fsll application, v2.8.1, was no longer available to users on the apple app store.This issue was addressed in the field by adc fa1029-2023 and was resolved in the field by the release of updated fsll ios application, made available in the apple app store in the uk on 17-jul-2023.There was no report of death or permanent injury associated with this event.
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