This follow-up report is being submitted to relay additional information.A visual inspection was conducted on the returned package.The customer reported a hair in the package.Upon receipt of the product seal was found to be partial open.A visual inspection of the package itself could not find the reported hair.As a result of the torn seal and the inability to find the reported hair the complaint cannot be confirmed.A determination cannot be made as to when the seal was opened.Review of the device history record identified no deviations or anomalies during manufacturing.A definitive root cause cannot be determined.The reported event is unconfirmed.If any further information is found that would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.This report is being submitted to update additional information in sections b4, b5, d9, g3, g6, h2, h3, h6, and h10.
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