Other, other text: one device was returned.Under visual inspection the device appeared to be in good condition.The complaint was confirmed during functional testing as the device cuff would not inflate as it was "badly leaking".A root cause was identified to be a tear in the cuff from manufacturing.A device history record (dhr) review showed there were no observations recorded during manufacturing to suggest an issue of this nature would occur with this lot of products.Actions have been taken including initiation of quality alert, training of whole production during production town hall meeting, replacement of gauges and equipment with sharp edges by blunt versions, warning in manufacturing procedure and establishing better organization on affected workplace.
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