An incorrect product delivery with a replacement abbott diabetes care (adc) device was reported.The replacement device was issued due customer reported being unable to test using their reader.Due to delivery delay, customer was unable to test and experienced a loss of consciousness, "their head bumped floor", and they were unable to self-treat.Customer went to the hospital where they received third-party treatment of "intravenous glucose (type/dose unspecified)" by a healthcare professional (hcp) for a diagnosis of hypoglycemia.There was no report of death or permanent injury associated with this event.
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