The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.A visual inspection and magnetic sensor functionality test of the returned device were performed following bwi procedures.Visual analysis revealed reddish material inside the pebax.The device was connected to the carto 3 system and it was recognized and visualized correctly.No issues or errors were observed.All units are inspected prior to leaving the facility as there are functional tests and inspections at control points based on the process flow diagram (pfd) per its part number to avoid this type of damage from leaving the facility.The tip was cut and the pebax was microscopically inspected, holes in the pebax area were observed.Even though no visualization issues were observed during testing, the reddish material inside the pebax may be related to the issue described by the customer; however, the root cause of the damage in the pebax area could not be conclusively determined.A manufacturing record evaluation was performed for finished device number 30980900l, and no internal action was found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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