Based on the claim against the product by the customer noting physical damage, an investigation was completed to determine the cause of this reported event.Intuitive surgical, inc.(isi) did receive a da vinci product to perform failure analysis.The 30 degree endoscope was analyzed and reported failure was confirmed.The endoscope was visually inspected and found with a dislodge component.The retaining ring and gear roll.The complaint regarding physical damage was confirmed by failure analysis, which indicates that the device did contribute to the customer reported issue.
|