This mdr is being submitted as part of a retrospective review and remediation effort based on enhancements made to the company¿s mdr and complaint handling processes.Capas have been opened to manage the actions that are being taken to remediate this issue and ensure any required mdr reporting is completed.H4 device manufacturer date: date of manufacture cannot be determined since the lot number was not provided.After a thorough evaluation of all the information, it was identified that the hose broke during the installation due to the need for excessive effort by the field technician during the exchange of the japanese model for the brazilian one.The device history record was unable to be reviewed for this device since the lot number was not provided.However, olympus only releases products to market that meet all manufacturing specifications and final product release criteria.Based on the results of the legal manufacturer's investigation, a conclusive root cause could not be determined.Olympus will continue to monitor field performance for this device.
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An olympus field technician reported that during the installation of the uhi-4 (high flow insufflation unit), it was necessary to replace the adapter of the maj-1080 accessory, removing the japan standard adapter (which is already installed) and installing the brazil standard adapter (non-olympus).This replacement usually requires a lot of effort to remove the japan standard adapter, as it is threaded with a high torque and glue on the threads.In this specific case, the effort appeared to be beyond normal, so the technician tried to make a greater torque effort, but the external material of the japan standard adapter did not resist and sheared in half, which made it impossible to remove it and consequently made the maj-1080 accessory unusable.There was no patient or procedure involvement.
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