H6.Investigation summary: it was reported while reloading the syringe the stopper and plunger detach.As a sample was not returned, a thorough sample investigation could not be completed.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows a packaging blister top web.No other information could be obtained from the photo.A device history record review was completed for provided material number 303285, lot 3005751.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.To date, there have been no similar events reported for this lot.Based on the investigation and with the photo sample analysis the symptom reported by the customer could not be confirmed and without the physical sample analysis a probable root cause could not be offered.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.H3 other text : see h.10.
|